Refund policy
Nilight is committed to providing high-quality automotive lighting products and accessories. This policy explains our return, exchange, warranty, and refund terms, as well as how to request support.
1. Returns & Exchanges for Defective or Incorrect Items
If you discover any of the following issues upon receiving your product, you are eligible for a free return or exchange:
- Manufacturing defects
- Shipping damage
- Incorrect or missing items
Claim window:
Requests must be submitted within 30 days from the delivery date.
Please submit your request through our customer service page: https://www.nilight.com/pages/contact
2. Return Conditions
All returns and exchanges require prior approval.
To be eligible for a return, items must be:
- Unused and in acceptable condition
- Returned in the original packaging
- Returned with all included accessories
Return label will be provided for the product issue only. If the reason for return is not a result of a Nilight error, the customer will be responsible for return shipping costs. Returns that do not meet these conditions may not be accepted.
Warranty Coverage
We only provides limited warranty coverage for Nilight-branded products purchased from Nilight.com.
1. Standard Warranty Period
- Most Nilight products: 1-Year Limited Warranty
- Renewed / Clearance products: Warranty coverage may vary and will be clearly stated on the product page
2. What This Warranty Covers
This warranty covers defects caused by materials or workmanship under normal use, including:
- Manufacturing defects
- Electrical or functional failures under normal operating conditions
3. What This Warranty Does Not Cover
This warranty does not cover:
- Damage caused by improper installation, misuse, or modification
- Unauthorized repairs or alterations
- Accidents, off-road racing, or use beyond the product’s intended design
- Labor costs for installation, removal, or diagnostics
- Non-quality-related issues
4. How to Submit a Warranty Claim
To request warranty service, please contact us and provide:
- Order number or proof of purchase
- Description of the issue
- Clear photos or videos showing the defect
- Vehicle information (if applicable)
📧 Email: support@nilight.com
⏱ Response Time: 1–3 business days
5. Replacement & Shipping
If your warranty claim is approved, a replacement product will be shipped free of charge within 1-3 bussiness days.
6. Refund Processing Time
Once your refund request is approved:
PayPal payments: Refunds are typically processed the same day and returned to your PayPal account.
Credit card payments: Refunds are typically processed within 1–3 business days.
If the refund has not appeared after 3 business days, please contact your card issuer or bank for further assistance.
7. Still Waiting for Your Refund?
If you have completed all required steps and have not received your refund, please contact us directly:
Our customer service team will assist you as quickly as possible.
Order Item As A Gift
If the item you order will be a gift for others, please marked gift in your order and advise the correct full name of the person who will recieve the gift. And then he/her will be able to claim a return or warranty when he needs it.
